You are currently connected to the www.gpgrant.com website (hereinafter “the Site”), dedicated to the online sale of items and products branded G.P.Grant and distributed by STARPOINT TRADING LIMITED (hereinafter “Seller”).

 

The present General Terms and Conditions of Sale (GTC) are concluded between STARPOINT TRADING LIMITED and any individual or legal entity wishing to make a purchase via the Website of G.P.Grant (hereinafter “Customer”).

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Preamble

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These General Terms and Conditions of Sale are the property of STARPOINT TRADING LIMITED. Any use, reproduction, or distribution of these terms for purposes other than related to this contract requires prior authorization.

 

The Seller may modify these GTC unilaterally at any time; the online version at the time of the sale is the only enforceable version.

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Article 1 - Purpose

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These GTC govern all transactions carried out through the Site.

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Article 2 - Acceptance of the GTC

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2.1 Sales made via the Site, or by telephone on +41 43 508 28 28, imply the Customer’s full and unconditional acceptance of these GTC.

 

2.2 For online purchases, validation of the order constitutes acceptance without restriction or reserve.

 

Article 3 - Types of Products

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3.1 In-stock / Ready-made Products

Products physically available in stock, ready for immediate shipment. Minor variations may occur due to packaging or display, but design and specifications are fixed.

 

3.2 Made-to-order Products with Ready Design & Options

Products made on order based on an existing design, with selectable options. These are produced after order confirmation. Slight variations from images may occur due to production processes.

 

Orders for made-to-order products cannot be cancelled once production has started. Production is deemed to have started once payment has been received and the order has been confirmed by the Seller.​

 

3.3 Fully Custom Products

Products designed entirely from scratch according to the Customer’s specifications. Variations are inherent due to artisanal production.

Orders for fully custom products cannot be cancelled once production has started. Production is deemed to have started once payment has been received and the order has been confirmed by the Seller.

Delivery times for fully custom products are agreed individually with the Customer and are indicative only unless expressly confirmed in writing by the Seller.

 

4. Order Concretization

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4.1 By Telephone

Customer may place an order by calling +41 43 508 28 28 during business hours.

 

4.2 Online

The order placed by the Customer constitutes an offer to purchase. The contract is concluded only upon confirmation email sent by the Seller.

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4.3 Refusal of orders

 

The Seller may refuse abnormal or bad-faith orders or if the Customer is in default or acting unlawfully.

 

Article 5 - Item prices

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Prices are net and payable in the currencies available on the Site at the time of purchase, including but not limited to EUR, USD, GBP, CHF, HKD, JPY, CAD, AUD, AED, and CNY. No discount applies to taxes, duties, or other fees payable by the Customer.

 

Article 6 - Terms of payment

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Payment is required at the time of order and cannot be considered a deposit. Payment methods:

• by bank transfer​

• by PAYPAL. The customer must be in possession of a PAYPAL account to obtain all the security inherent to this means of payment​

• accepting credit/debit cards, secure payments provided ​

Seller may suspend or cancel orders in case of non-payment or payment issues.

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In case of refund not caused by the Seller’s fault, payment processing fees charged by third-party providers are non-refundable and may be deducted from the amount returned. This provision does not affect any mandatory consumer protection rights under applicable law.

 

Article 7 - Delivery

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7.1 Principles

The products will be delivered by the Supplier to the address indicated by the Customer on the order form, which can only be in the agreed geographical area. By default, invoices are sent to the courier address indicated by the Customer at the time of registration.

 

For reasons of availability and stock, an order containing several articles may, if necessary, be delivered to the Customer in several installments. In this case, the Customer shall pay the delivery costs only once. If the Customer wishes to have deliveries to several different locations, he will have to place as many orders as there are delivery locations chosen. In this case, each order will give rise to the invoicing of the required delivery costs.

 

Failure by the Customer to comply with its obligations under the present chapter "Delivery" shall automatically result in the exclusion of the liability of the company STARPOINT TRADING LIMITED in the event of damage declared by the Customer.

 

7.2 Characteristics of the delivery

 

The Customer is delivered to his home address delivery person and electronically signs an acknowledgement of receipt. In case of absence, the Customer or the recipient of the ordered product receives a delivery notice, which allows him to contact the carrier to arrange another delivery day.

 

The Customer is required to check in the presence of the deliveryman the condition of the parcel and the number of parcels delivered. In case of doubt, he is required to refuse the package and report these incidents to Seller.

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Risk passes to the Customer upon delivery of the goods to the address specified in the order and signature of the delivery receipt. Any visible damage must be noted on the delivery receipt at the time of delivery.

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7.3 Delivery times

 

The estimated dispatch time is indicated on each product page. Such dispatch time is indicative only and refers to the handover of the goods to the carrier, not to the final delivery to the Customer.

 

A delay in dispatch or delivery does not entitle the Customer to cancel the order or claim compensation, except as expressly provided below.

 

If dispatch of an in-stock product has not occurred within ninety (90) calendar days from the dispatch date expressly stated in the Seller’s order confirmation email, the Customer may cancel the order by written notice to the Seller. In such case, the Seller shall refund the amounts actually received for the undelivered product. No additional compensation, damages, penalties, or interest shall be payable.

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The dispatch date stated in the order confirmation email shall prevail over any estimated timelines shown on the product page.

 

For the avoidance of doubt, this cancellation right applies exclusively to in-stock products and does not apply to made-to-order or fully custom products.

 

Shipping times after handover to the carrier are estimates provided by the carrier and are not guaranteed by the Seller. The Seller shall not be liable for delays attributable to the carrier.

 

If goods have been dispatched but have not reached the Customer, an investigation with the carrier may take up to twenty-one (21) working days. If the goods are located during this period, they will be re-routed to the delivery address indicated in the order.

 

If the goods are confirmed lost after the investigation period, the Seller shall, at its discretion, either resend the product or refund the amount actually received for the undelivered product.

 

The Seller shall not be liable for delays caused by force majeure events or circumstances beyond its reasonable control.

 

7.4  Payment & Taxes

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The Seller hereby notifies the Buyer that all local taxes, customs duties, or other charges applicable to the order upon delivery to another country are entirely the responsibility of the Buyer. The Seller is not liable for payment of these charges and cannot anticipate their exact amounts. The Buyer is required to familiarize themselves with local tax and customs regulations before placing an order.

 

7.5 Return of Products

For return of products see Return Policy.

Custom and made-to-order products are excluded from return unless defective.

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7.6 Delivery, Storage, and Disposal of Unclaimed Goods

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7.6.1. Delivery Obligations

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Upon full payment, the Seller ships the product to the address provided by the Buyer.

If the delivery fails (e.g., the Buyer does not collect the package, provides an incorrect address, or the postal service cannot complete the delivery), the product is returned to the Seller.

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7.6.2. Notification and Buyer Response Period

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The Seller will notify the Buyer of the failed delivery using all available means (email and/or phone).

If the Buyer does not respond within two (2) months from the first notification, the Seller reserves the right to dispose of the product at its discretion, including reselling it.

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7.6.3. Reshipment and Reordering

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If the Buyer contacts the Seller within two (2) months, they may request a reshipment but must cover the additional shipping costs.

If the Buyer contacts the Seller after the product has been resold, they may place a new order with a 30% discount, but the original payment will not be refunded.

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7.7 Terms of Delivery

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Delivery is performed under DAP (Incoterms 2020), unless otherwise agreed in writing.

The Seller bears transport costs and export formalities from the country of dispatch.

All import duties, VAT, customs clearance charges, and any local taxes in the destination country are exclusively borne by the Customer.

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Article 8 - Claims / information

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For any information, complaint or question relating to the conditions of mail order sales set up by the company Seller or to the articles themselves, customers should contact the Customer Service department of the Seller mentioned at the top of these terms and conditions, either by telephone or by e-mail, quoting their order number if necessary.

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Article 9 - Protection of privacy

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Customer data is stored and used according to applicable law. Customers may request access, correction, or deletion of personal data.​

 

Article 10 - Intellectual property rights

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All elements of the Site are and remain the intellectual property of the company G.P.GRANT GmbH in that it is the holder of the rights or duly authorized. No one is authorized to reproduce, exploit, redistribute or use for any purpose whatsoever, even partially, elements of the Site, whether software, visual, sound, text or technical. Any single link or hypertext link is strictly forbidden without the express written consent of G.P.GRANT GmbH.

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The figurative or verbal " G.P.GRANT trademarks" as well as the illustrations, images and logos appearing on the articles marketed by G.P.GRANT, their accessories or packaging, whether registered or not, are and will remain the exclusive property of G.P.GRANT GmbH, the licensor of G.P.GRANT, the latter being duly authorized to use the said elements for the realization of its object. Any total or partial reproduction, modification or use of these trademarks, illustrations, images and logos, for any reason and on any medium whatsoever, without the express prior agreement of G.P.GRANT GmbH, is strictly forbidden. The same applies to any combination or conjunction with any other brand, symbol, logo and more generally any distinctive sign intended to form a composite logo. The same shall apply to all copyrights, designs and models, and patents which are the property of G.P.GRANT GmbH.

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Article 11 - Force majeure

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Seller is not liable for delays or non-performance due to events beyond its control, including strikes, natural disasters, transport issues, or other force majeure events.

 

Article 12 - Retention of title

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Seller retains ownership of products until full payment is received.

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Article 13 - Liability

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It is expressly agreed that the company the Seller can not be held liable for breach of contract in case of stock shortage or unavailability of the product due to a case of force majeure as defined in these Terms and Conditions.

The information given by the Customer, when taking an order, is binding on the Customer: in the event of an error in the wording of the recipient's details, the seller cannot be held responsible for the impossibility of delivering the product.

The Seller cannot be held responsible for any indirect damages that may arise from the purchase of the articles or products. Similarly, the Seller cannot be held responsible for any loss of data, files. It is up to the Customer to make all necessary backups.

The Site also contains information from third parties and links to other Internet sites; Seller shall not be liable for any damages resulting from the use of, access to, or inability to use such third party information or the content of other Internet sites.

The Seller cannot be held responsible for damages of any kind, whether material, immaterial or corporal, which could result from a malfunction or misuse of the products marketed. It is the same for possible modifications of the products resulting from the manufacturers.

If the liability of the Seller were to be retained following the non-execution or poor execution of its services, the total compensation could not, by express agreement, exceed an amount equal to the duly cashed price of the article or Product that is the cause of the damage. In any event, Seller may in no way be held liable for all or part of the indirect prejudice suffered by the plaintiff.

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The Seller’s total liability shall in no event exceed the amount paid for the specific product giving rise to the claim.

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Article 14 - Partial invalidity

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If one or more stipulations of the present General Terms and Conditions of Sale are held to be invalid or declared as such in application of a law, a regulation or following a final decision of a competent court, the other stipulations will retain all their force and scope.

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Article 15 - Non-waiver

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The fact that one of the parties does not take advantage of a breach by the other party of any of the obligations referred to in these General Terms and Conditions of Sale shall not be interpreted for the future as a waiver of the obligation in question.

 

Article 16 - Disputes

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Customers should seek amicable resolution before taking legal action. These GTC shall be governed by and construed in accordance with the laws of Hong Kong SAR. Any dispute shall fall under the exclusive jurisdiction of the courts of Hong Kong SAR.