GENERAL TERMS AND CONDITIONS OF SALES
You are currently connected to the www.gpgrant.com website (hereinafter “the Site”), dedicated to the online sale of items and products branded G.P.Grant and distributed by STARPOINT TRADING LIMITED (hereinafter “Seller”).
The present General Terms and Conditions of Sale (GTC) are concluded between STARPOINT TRADING LIMITED and any individual or legal entity wishing to make a purchase via the Website of G.P.Grant (hereinafter “Customer”).
Preamble
These General Terms and Conditions of Sale are the property of STARPOINT TRADING LIMITED. Any use, reproduction, or distribution of these terms for purposes other than related to this contract requires prior authorization.
The Seller may modify these GTC unilaterally at any time; the online version at the time of the sale is the only enforceable version.
Article 1 - Purpose
These GTC govern transactions carried out through the Site for individual Customers. Professional or unauthorized resellers are excluded unless expressly agreed.
Article 2 - Acceptance of the GTC
2.1 Sales made via the Site, or by telephone on +41 43 508 28 28, imply the Customer’s full and unconditional acceptance of these GTC.
2.2 For online purchases, validation of the order constitutes acceptance without restriction or reserve.
Article 3 - Types of Products
3.1 In-stock / Ready-made Products
Products physically available in stock, ready for immediate shipment. Minor variations may occur due to packaging or display, but design and specifications are fixed.
3.2 Made-to-order Products with Ready Design & Options
Products made on order based on an existing design, with selectable options. These are produced after order confirmation. Slight variations from images may occur due to production processes.
Please Note: Individual Variations in Exclusive and Unique Collections
Kindly be aware that our exclusive and unique collections feature items that are custom-made to order. As a result, there may be slight differences between the product you receive and the images displayed on our website. These variations are a natural consequence of the artisanal production process and add to the uniqueness of each piece.
3.3 Fully Custom Products
Products designed entirely from scratch according to the Customer’s specifications. Delivery times are longer and will be communicated individually. Variations are inherent due to artisanal production.
Order Concretization
4.1 By Telephone
Customer may place an order by calling +41 43 508 28 28 during business hours.
4.2 Online
Customer places an order by filling the online form, validating the order, and making payment. Confirmation email finalizes the sale. Only items shipped will incur transport costs.
4.3 Refusal of orders
The Seller may refuse abnormal or bad-faith orders or if the Customer is in default or acting unlawfully.
Article 5 - Item prices
Prices are net, ex-works, and payable in the currencies available on the Site at the time of purchase, including but not limited to EUR, USD, GBP, CHF, HKD, JPY, CAD, AUD, AED, and CNY. No discount applies to taxes, duties, or other fees payable by the Customer.
Article 6 - Terms of payment
Payment is required at the time of order and cannot be considered a deposit. Payment methods:
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by bank transfer
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by PAYPAL. The customer must be in possession of a PAYPAL account to obtain all the security inherent to this means of payment
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accepting credit/debit cards, secure payments provided
Seller may suspend or cancel orders in case of non-payment or payment issues.
Article 7 - Delivery
7.1 Principles
The products will be delivered by the Supplier to the address indicated by the Customer on the order form, which can only be in the agreed geographical area. By default, invoices are sent to the courier address indicated by the Customer at the time of registration.
For reasons of availability and stock, an order containing several articles may, if necessary, be delivered to the Customer in several installments. In this case, the Customer shall pay the delivery costs only once. If the Customer wishes to have deliveries to several different locations, he will have to place as many orders as there are delivery locations chosen. In this case, each order will give rise to the invoicing of the required delivery costs.
Failure by the Customer to comply with its obligations under the present chapter "Delivery" shall automatically result in the exclusion of the liability of the company STARPOINT TRADING LIMITED in the event of damage declared by the Customer.
7.2 Characteristics of the delivery
The Customer is delivered to his home address delivery person and electronically signs an acknowledgement of receipt. In case of absence, the Customer or the recipient of the ordered product receives a delivery notice, which allows him to contact the carrier to arrange another delivery day.
The Customer is required to check in the presence of the deliveryman the condition of the parcel and the number of parcels delivered. In case of doubt, he is required to refuse the package and report these incidents to Seller.
7.3 Delivery times
Depending on the availability of goods in the warehouse and the processing of the Customer's order, the estimated delivery times after order confirmation are plus 3 to 4 business days to the shipping date specified in the section for each product.
A delay in delivery can, under no circumstances, give the right to cancel orders in progress, and no compensation or penalty for late delivery, whatever the causes, importance and direct or indirect consequences, can be claimed. More specifically, the Seller cannot be held responsible for delays in delivery attributable to the carrier or for any other event of force majeure. In particular, are considered as cases of force majeure discharging the Seller from its obligation to deliver and more generally from any liability: lockout, strikes, accidents or manufacturing delays at the manufacturer's, war, riot, fire, flood, water damage, storm, lightning, requisition, decision of any authority whatsoever, impossibility to be supplied with raw materials or finished products, failure or delay in the transport of the Products, or more generally in the event of the occurrence of an event beyond the control of the Seller.
In case of non-delivery more than 90 days from the date specified in the product section, the Customer will have the opportunity to cancel his order. The amounts paid by the Customer will be returned to him, excluding any other compensation.
The delivery time indicated on the product page refers to the dispatch time to the carrier and does not include the shipping time to the recipient. The stated delivery time is not fixed but serves as an estimate for the buyer. This time frame may be modified unilaterally. As most of our products are custom-made and produced to order, the exact handover time to the carrier can only be determined after receiving payment and placing the order for production.
The shipping time after handover to the carrier is indicated at checkout when purchasing the product.
This time is also an estimate provided by the shipping company. The seller is not responsible for the delivery time frame as executed by the carrier.
If the goods have been sent but have not reached the customer. An investigation with the carrier can take up to 21 working days. If during this period, the product is found, it will be immediately re-routed to the delivery place indicated in the order form.
On the other hand, if the product ordered is not found at the end of this 21-day investigation period, the Seller will proceed at its own expense with a new shipment of the products ordered by Customer.
7.4 Payment & Taxes
The Seller hereby notifies the Buyer that all local taxes, customs duties, or other charges applicable to the order upon delivery to another country are entirely the responsibility of the Buyer. The Seller is not liable for payment of these charges and cannot anticipate their exact amounts. The Buyer is required to familiarize themselves with local tax and customs regulations before placing an order.
7.5 Return of Products
For return of products see Return Policy
7.6 Delivery, Storage, and Disposal of Unclaimed Goods
1. Delivery Obligations
1.1. Upon full payment, the Seller ships the product to the address provided by the Buyer.
1.2. If the delivery fails (e.g., the Buyer does not collect the package, provides an incorrect address, or the postal service cannot complete the delivery), the product is returned to the Seller.
2. Notification and Buyer Response Period
2.1. The Seller will notify the Buyer of the failed delivery using all available means (email and/or phone).
2.2. If the Buyer does not respond within two (2) months from the first notification, the Seller reserves the right to dispose of the product at its discretion, including reselling it.
3. Reshipment and Reordering
3.1. If the Buyer contacts the Seller within two (2) months, they may request a reshipment but must cover the additional shipping costs.
3.2. If the Buyer contacts the Seller after the product has been resold, they may place a new order with a 30% discount, but the original payment will not be refunded.
7.7 Terms oа Delivery
Door-to-door delivery is standard for purchases from the online store. The shipping cost includes export duties, all local taxes and shipping costs. The total price of the goods consists of the price of the goods (excluding shipping) indicated on the website, plus the shipping cost, which includes all local taxes.
Article 8 - Claims / information
For any information, complaint or question relating to the conditions of mail order sales set up by the company Seller or to the articles themselves, customers should contact the Customer Service department of the Seller mentioned at the top of these terms and conditions, either by telephone or by e-mail, quoting their order number if necessary.
Article 9 - Protection of privacy
Customer data is stored and used according to applicable law. Customers may request access, correction, or deletion of personal data.
Article 10 - Intellectual property rights
All elements of the Site are and remain the intellectual property of the company G.P.GRANT GmbH in that it is the holder of the rights or duly authorized. No one is authorized to reproduce, exploit, redistribute or use for any purpose whatsoever, even partially, elements of the Site, whether software, visual, sound, text or technical. Any single link or hypertext link is strictly forbidden without the express written consent of G.P.GRANT GmbH.
The figurative or verbal " G.P.GRANT trademarks" as well as the illustrations, images and logos appearing on the articles marketed by G.P.GRANT, their accessories or packaging, whether registered or not, are and will remain the exclusive property of G.P.GRANT GmbH, the licensor of G.P.GRANT, the latter being duly authorized to use the said elements for the realization of its object. Any total or partial reproduction, modification or use of these trademarks, illustrations, images and logos, for any reason and on any medium whatsoever, without the express prior agreement of G.P.GRANT GmbH, is strictly forbidden. The same applies to any combination or conjunction with any other brand, symbol, logo and more generally any distinctive sign intended to form a composite logo. The same shall apply to all copyrights, designs and models, and patents which are the property of G.P.GRANT GmbH.
Article 11 - Force majeure
Seller is not liable for delays or non-performance due to events beyond its control, including strikes, natural disasters, transport issues, or other force majeure events.
Article 12 - Retention of title
Seller retains ownership of products until full payment is received.
Article 13 - Liability
It is expressly agreed that the company the Seller can not be held liable for breach of contract in case of stock shortage or unavailability of the product due to a case of force majeure as defined in these Terms and Conditions.
The information given by the Customer, when taking an order, is binding on the Customer: in the event of an error in the wording of the recipient's details, the seller cannot be held responsible for the impossibility of delivering the product.
The Seller cannot be held responsible for any indirect damages that may arise from the purchase of the articles or products. Similarly, the Seller cannot be held responsible for any loss of data, files. It is up to the Customer to make all necessary backups.
The Site also contains information from third parties and links to other Internet sites; Seller shall not be liable for any damages resulting from the use of, access to, or inability to use such third party information or the content of other Internet sites.
The Seller cannot be held responsible for damages of any kind, whether material, immaterial or corporal, which could result from a malfunction or misuse of the products marketed. It is the same for possible modifications of the products resulting from the manufacturers.
If the liability of the Seller were to be retained following the non-execution or poor execution of its services, the total compensation could not, by express agreement, exceed an amount equal to the duly cashed price of the article or Product that is the cause of the damage. In any event, Seller may in no way be held liable for all or part of the indirect prejudice suffered by the plaintiff.
Article 14 - Partial invalidity
If one or more stipulations of the present General Terms and Conditions of Sale are held to be invalid or declared as such in application of a law, a regulation or following a final decision of a competent court, the other stipulations will retain all their force and scope.
Article 15 - Non-waiver
The fact that one of the parties does not take advantage of a breach by the other party of any of the obligations referred to in these General Terms and Conditions of Sale shall not be interpreted for the future as a waiver of the obligation in question.
Article 16 - Disputes
Customers should seek amicable resolution before taking legal action. If no agreement is reached, disputes fall under the jurisdiction of Hong Kong courts.